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Frequently Asked Questions

A Jet Card is a prepaid card, bought in 25-hour increments, that is redeemed to book a flight on one of our private aircrafts with as little as 72-hour notice. It’s a simplified and cost-effective way to experience our safe and luxurious private travel!
Yes, you can utilize as many aircraft as you desire. If you choose to, you can have multiple aircraft in the air at the same time.
No, you are not. Our programs are all-inclusive. You are only billed for time in the air and nothing more.
Yes, there are no penalties for downgrading or upgrading in aircraft size. We only ratio your hours up or down, depending on the class of jet.
All membership hours never expire. Hours carry over with no penalties and can also be transferred to whomever you wish at any time.
The cardholder does not have to be on the aircraft, but does have to grant permission for the new lead passenger.
We require 24 hours advance notice for all U.S. trips and 72 hours advance notice for international trips to book your aircraft. During peak holiday travel, we require 96 hour advance notice to book.
The only additional fees on membership pricing are for Premium Catering and Ground Transportation.
Jets.com DBA Dem Jet Inc. (the Air Charter Broker) arranges flights behalf of the client (Charterer), acting as an ``Authorized Agent`` for the client. JETS.COM will always contract for transportation services only FAR Part 135 Direct Air Carriers or their foreign Civil Aviation Authority (CAA) equivalent that operate and exercise full operational control over those flights. Charterer acknowledges that JETS.COM is not a direct air carrier.